Terms and Conditions

Effective Date: 17 November 2025

1. Introduction

Welcome to Ziyaa.ae. This website is owned and operated by Arcal Trading FZE, a company registered in the United Arab Emirates (“UAE”), trading under the registered trademark Ziyaa. We provide premium, eco-friendly cleaning products to customers within the UAE.

By accessing Ziyaa.ae or purchasing any products from our website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, do not use this website.

2. Definitions

  • “We”, “Us”, “Our” – Arcal Trading FZE, trading as Ziyaa.

  • “You”, “Your” – Users and customers of Ziyaa.ae.

  • “Products” – All goods sold on Ziyaa.ae.

  • “Website” – Ziyaa.ae and all related digital services.

3. Eligibility

To use the Website or make purchases, you must:

  • Be at least 18 years old, or have consent from a parent/guardian.

  • Reside within the UAE, as we currently ship only domestically.

By using the Website, you confirm these requirements are met.

4. Product Information & Pricing

We aim to present accurate product descriptions, photography, and pricing. However:

  • Actual colours, packaging, and sheet appearance may vary due to manufacturing and display differences.

  • All prices are in AED and may change without notice.

  • We may modify, discontinue, or update Products at any time without liability.

5. Ordering & Acceptance

Placing an order constitutes an offer to purchase under these Terms.

  • You will receive an order confirmation email acknowledging receipt.

  • This email does not constitute acceptance.

  • Acceptance occurs only when your order is dispatched.

We may cancel or refuse any order due to:

  • Product unavailability

  • Pricing or description errors

  • Fraud or suspected fraud

  • Violations of these Terms

If cancelled, you will receive a full refund.

6. Payment Terms

  • Payment must be made using accepted UAE online payment methods or major credit cards.

  • You confirm you are authorised to use the selected payment method.

  • Fraudulent activity will be reported to relevant UAE authorities.

7. Shipping & Delivery

  • We ship within the UAE only.

  • Dispatch typically occurs within 1–2 business days.

  • Delivery times are estimated at 3–7 business days, depending on location and courier capacity.

  • Delays may occur due to holidays, courier issues, or external factors.

Shipping charges are calculated at checkout.
A tracking number is provided upon dispatch.

8. Returns & Refunds

If you receive a damaged or incorrect Product:

  • Contact support@ziyaa.ae within 7 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • Proof of purchase is required.

Refunds or replacements are issued after inspection and approval.

Important:

  • Original shipping fees are non-refundable.

  • Return shipping costs are borne by the customer unless the return is due to our error.

  • Non-defective returns may incur a restocking fee.

9. Product Use & Safety

  • Products must be used according to instructions on the packaging.

  • Ziyaa is not liable for damage or injury caused by misuse.

  • Customers with allergies or sensitivities must review ingredients before purchase and use.

10. Intellectual Property & Trademark

All intellectual property on ziyaa.ae—including the Ziyaa name, Ziyaa logo, branding, text, images, and design elements—is owned exclusively by Arcal Trading FZE and protected under UAE trademark and copyright law.

  • The Ziyaa trademark is registered in the UAE under Class 3 (cleaning products and related goods).

  • No user may reproduce, distribute, or use any Ziyaa branding, product imagery, packaging designs, or website materials without written permission.

Unauthorised use will be prosecuted under UAE law.

11. Limitation of Liability

To the maximum extent permitted by UAE law:

  • Ziyaa is not liable for indirect, incidental, or consequential damages.

  • Our liability in any claim is limited to the value of your order.

  • We are not responsible for issues arising from courier delays, incorrect addresses, or misuse of Products.

12. Privacy

Use of the Website constitutes acceptance of our Privacy Policy.
We collect and process data in accordance with UAE data protection requirements.

The Privacy Policy is available at: ziyaa.ae/pages/privacy-policy

13. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.
Any disputes will be resolved exclusively through UAE courts.