Shipping Policy
1. Shipping within the UAE
Ziyaa is committed to delivering your eco-friendly cleaning products with care and efficiency. We offer shipping throughout the UAE, and all orders are processed and dispatched as quickly as possible.
2. Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order is processed, you will receive a confirmation email with tracking information.
3. Delivery Timeframes
We aim to deliver your order within 3–7 business days from the date of dispatch. Please note that delivery times may vary depending on your location within the UAE and external factors beyond our control, such as public holidays or delivery delays.
4. Shipping Rates
Shipping fees are calculated at checkout based on your location and order size. Any applicable shipping costs will be displayed at checkout, ensuring transparency before you complete your purchase.
5. Free Shipping
We offer free standard shipping on orders over AED 200. This promotion applies to orders within the UAE and is automatically applied at checkout.
6. Tracking Your Order
Once your order has been shipped, we will send a tracking number via email. You can use this number to check the status of your shipment. If you have any issues tracking your order, please contact us at support@ziyaa.ae.
7. Delivery Issues and Support
If your package is delayed, lost, or arrives damaged, please reach out to our customer support team at support@ziyaa.ae. We are here to help resolve any delivery issues promptly.
8. International Shipping
Currently, Ziyaa only ships within the UAE. We look forward to expanding our delivery options in the future.
9. Contact Us
If you have questions about your order or our shipping policy, please contact us at:
- Email: support@ziyaa.ae